Privacy Policy

1. Information We Collect

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and mailing address when you create an account or join our waitlist.
• Tax Documents: US and Australian tax forms, income statements, bank account details, superannuation information, and other financial documents you provide for tax preparation.
• Usage Data: Information about how you interact with our service, including IP address, browser type, pages visited, and time spent on our platform.

2. How We Use Your Information

We use your personal information to:

• Prepare and file your US tax returns with the IRS
• Communicate with you about your tax filing status and deadlines
• Provide customer support and respond to your inquiries
• Send service updates and relevant tax information (with your consent)
• Improve our services and develop new features
• Comply with legal obligations and regulatory requirements

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure access controls, and regular security audits. Your sensitive tax documents are stored using AES-256 encryption. We retain your information for as long as necessary to provide our services and comply with legal obligations, typically seven years for tax records as required by the IRS.

4. Third-Party Disclosure

We do not sell your personal information. We may share your information with:

• IRS and FinCEN: As required to file your tax returns and FBAR reports
• Service Providers: Third parties who assist us in operating our platform, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation

5. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise these rights, contact us at support@lodgedabroad.com.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze site traffic, and understand how you use our services. You can control cookie preferences through your browser settings. Essential cookies required for the service to function cannot be disabled.

7. International Data Transfers

As a service helping US citizens file taxes, your information may be transferred to and processed in the United States. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian Privacy Principles. By using our service, you consent to the transfer of your information to the United States for tax filing purposes.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@lodgedabroad.com

We aim to respond to all privacy inquiries within 30 days.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically.